As most of you know, I have worn several hats and still do as a wife, mother, CEO, nonprofit founder, author, editor, motivational speaker, radio show host, advocate, and mentor. Whoo, that’s a lot. However, no matter which hat I’m wearing, I always use The Golden Rule, “Do unto others…” I apply it to everything that I do and teach my children to do the same. My expectation is to receive that same Golden Rule principle whenever I come in contact with others. Whether it’s during a personal or business contact, I examine the way that I am treated. If it’s negative in any way, I rarely deal with that individual or business again, but if it’s positive, I always make a point to mention the interaction in person and various social media. I also will go out of my way to revisit the contact. I can honestly say that there are some who live and work by the “Do unto others…” rule and some…not so much. One particular group of people embody this principle and I am blessed to know them personally and professionally. Let’s break it down…
Lately, I have been struggling to think of more ways to promote my nonprofit, Stopping the Madness Antibullying Foundation(SMAF), http://www.stoppingthemadness.org. There is the GoFund Me account for Stopping the Madness, and there is also online donations taken on the website, http://www.stoppingthemadness.org. Also, during our last Board of Directors meeting, the attending Directors and I came up with several promotional solutions and summer fundraising events, but I still felt like there could be more. I took a step back, put on my author hat, and concentrated on Breaking the Line Books current projects. (www.breakingthelinebooks.com) I still felt that nudge that SMAF needed something else. I couldn’t sleep because my mind was like a train on a circular track. I threw my hands up, prayed about it, and gave it to God. Well, He showed up and showed out, again. I feel so foolish now for not allowing God to bless me in His time instead of trying to rush Him. Ha! As if I could do it on my own. Ha! Ha! Silly girl! As I stood contemplating a few ideas during a former coworker’s retirement party, I looked down to see a missed call. I was about to ignore it until later tonight, but I felt that nudge to listen to the voicemail that accompanied the call. As soon as I heard the gentle, Southern accent of Chris Binion from the Casa Linda Branch of Wells Fargo, I knew that God had sent me a blessing.
For those of you who don’t know who Chris Binion is, he is the branch manager from my Customer Service February blog post. He and his team saved me a lot of trouble by fixing a problem with my account. The experience was totally positive and will stick with me and my husband for a long time. Anyway, I digress. Chris left a message inviting me to a business mixer and to say thank you for being a small business owner. I checked my schedule and saw that it was full during the time of the mixer. My heart sank for a moment, then I almost kicked myself. I’m the boss, so I can move a meeting around and edit a project the next day! Yes! I cleared my schedule within a couple of hours, called my husband, and left the retirement party to get ready for the mixer. I knew that God had blessed me with Chris’ call, and I wasn’t going to miss that blessing!
We arrived promptly to the mixer to be greeted by Chris himself and two lovely young ladies, Mariah and Monica who I know from visiting the branch. You see, I had visited the branch earlier in the week to make a quick transaction, and Mariah had taken care of me swiftly and efficiently with incredible politeness. Ah, customer service at its best. I could tell when I met her tonight that she didn’t remember, but it’s okay because I did. I also met the rest of the banking team, who took the time to get to know me personally and my various professional hats. David, the customer service manager introduced himself in a very courteous and friendly manner, and during the initial meet and greet, Chris introduced the rest of the staff, San, Esperanza, Andrew, Jose, and Sarah(I apologize if I read any of your name tags wrong, I didn’t have my glasses). They were as I expected, a reflection of their leadership in Chris. I also got to meet Olga, the district manager, who is more than a Wells Fargo district manager. She is well spoken and a community leader. To see her thank her team and the small business owners gathered in such an eloquent manner made me feel welcome and glad that I had cleared my schedule.
After introductions, I met several of the business owners, spoke with Olga at length, and discussed possibilities of networking with them on projects for SMAF. I almost hooped and hollered with the opportunities presented from Olga, Putting on the Ritz Catering, and the Alligator Cafe. I laughed to myself knowing that God had opened the door, and I ran through it. I almost didn’t want to leave because the whole experience was so positive.
Anyway, I can’t say what the future holds for SMAF, but I’m leaving it all in God’s Hands. It looks pretty promising from where I’m sitting now, though. He placed Chis Binion and his team in my path for a reason, and I’m so very thankful. I was able to make strides that I wouldn’t have even thought of for SMAF, and I have never felt so positive as I do when I walk into the Casa Linda Wells Fargo branch. I guess it all goes back to excellent customer service. Well, actually, it goes beyond it. Chris and his team provide more than excellent customer service. They make you a part of a family.